Action Learning as a Tool for Change and Development: The Experience of Registrars and Senior Administrative Officers in Southern Africa

The study by Robin Middlehurst and Michael Cross considers Action Learning as a tool for change and development for registrars and senior administrative officers in Southern Africa. It explores the process of Action Learning - a method for problem solving and learning from experience - as it was used and experienced by participants in the PULSAR programme. For most of the participants, the experience represented their first encounter with the action learning method.